{"id":387,"date":"2022-10-21T14:22:54","date_gmt":"2022-10-21T14:22:54","guid":{"rendered":"https:\/\/old.urairlines.com\/2022\/10\/21\/access-network-maintenance-engineer\/"},"modified":"2022-10-21T14:22:54","modified_gmt":"2022-10-21T14:22:54","slug":"access-network-maintenance-engineer","status":"publish","type":"post","link":"https:\/\/old.urairlines.com\/ar\/2022\/10\/21\/access-network-maintenance-engineer\/","title":{"rendered":"Access Network Maintenance Engineer"},"content":{"rendered":"
\n

 <\/p>\n

\n

Description<\/h4>\n
\n

Job Summary:<\/strong><\/p>\n

 <\/p>\n

This position is responsible for service problems resolution from repeater to end user ensuring all tickets and customer outages are resolved in a timely manner.<\/p>\n

Job Duties:<\/strong><\/p>\n

    \n
  • Ownership of Service Problem from repeater to end user upon notification of service problem (proactive & reactive) will diagnose & manage service problem, correct & resolve service problem, and analyse service problem making recommendations & improvements for future enhancements.<\/li>\n
  • Handle the maintenance of networks resolving 2nd level support tickets.<\/li>\n
  • Ensure that any faults in the network or tickets are dealt with in a timely and professional manner.<\/li>\n
  • Provide solutions that fall in line with the Service Level Agreements and all Health and Safety requirements.<\/li>\n
  • Utilize Understanding of networking devices and topologies, Knowledge of wireless networking, microwave radio, Ethernet and fibre to resolve tickets and maintenance requests.<\/li>\n
  • Maybe required to be called in for support for different shifts covering the operational needs.<\/li>\n
  • In-case of need for escalation to NOC, report the issue to team leader for analysis and further routing.<\/li>\n
  • Manage\/participate in Root Cause Analysis (RCA) for Network outages and provide fix and resolutions for the identified Problems.<\/li>\n
  • Utilize functional understanding of Network fundamentals.<\/li>\n
  • Monitor network elements for exception conditions and perform trend analysis.<\/li>\n
  • Track outage conditions in equipment to insure timely resolution.<\/li>\n
  • Instruct field maintenance on problem resolution.<\/li>\n
  • Escalate issues to the appropriate level of support when applicable.<\/li>\n<\/ul>\n

     <\/p>\n

      \n
    • Access Network Engineer:<\/strong><\/li>\n<\/ul>\n
        \n
      • Handle new installation for FOC and ensure providing service to customer.<\/li>\n
      • Handle receiving ticket requests from customers or sales ensuring opening a ticket in the system and monitoring the tickets resolution times and status.<\/li>\n
      • Maintain highest customer satisfaction rates through continuous communication with the customer and speed resolution of the tickets.<\/li>\n<\/ul>\n
          \n
        • Check monitoring system Sensors and Alarms and taking actions (Open new ticket if needed).<\/li>\n
        • Check links quality for forwarded tickets.<\/li>\n
        • Handle installing new points\/ Uninstalling (other) with technical team.<\/li>\n
        • Handle checking master problems (Unreachable, damaged) with technical team.<\/li>\n<\/ul>\n
            \n
          • Handle Alignment Masters needed\/ Slaves (based on customer demand and according to technical instructions) with technical team.<\/li>\n
          • Handle direct Communication with walk-in customers in company and help to fix and solve their problems.<\/li>\n
          • Checking Fiber links, Powered off, and making needed maintenance operation by checking Fiber link Cut-off and forward to Civil Dept.<\/li>\n<\/ul>\n
              \n
            • Handle Installing, Changing, Checking, Load distribution of Bridges.<\/li>\n
            • Email concerned parties for any update related to Technical work (Points and Bridges).<\/li>\n
            • Handle Making and updating statistics for all wireless Masters in Repeaters.<\/li>\n<\/ul>\n
                \n
              • Handle direct calling customers for procedures in master or slave maintenance till resolution.<\/li>\n
              • Follow up emergency (Operation) with technical team to re-operate Repeater.<\/li>\n<\/ul>\n
                  \n
                • Review Online Sheet (sharikat and Point Backup) implementation and update to install link and backup link for fiber point.<\/li>\n<\/ul>\n
                    \n
                  • Handle Air Fiber links (Sub-Repeater) Bridges, and its Point Update report.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n
                    \n

                    Requirements<\/h4>\n
                    \n

                    Education:<\/strong><\/p>\n

                     <\/p>\n

                      \n
                    • BSc. in Computer, Telecom Engineering or related.<\/li>\n<\/ul>\n

                       <\/p>\n

                      Years of Experience<\/strong><\/p>\n

                      1-3 years\u2019 experience in Engineering, ISP or Telecom Maintenance Role.<\/p>\n<\/div>\n<\/div>\n

                      \n
                      <\/div>\n<\/div>\n

                       <\/p>\n<\/div>\n